The quality manual is the means by which Eagle Facility Management Services Limited satisfies the requirements of it’s customers, particularly with regard to management responsibly. 

Eagle facility Management is obliged to ensure that it’s quality policy is fully and completely understood by it’s employees, and that it’s procedures are implemented and maintained at all times.

The quality manual is in accordance with the requirements of BS EN ISO 9001 – 2000. All of the components of the quality manual system shall be periodically and systematically reviewed by both internal and external Quality Audit procedures.

The assurance of quality is fundamental to all work undertaken by Eagle Facility Management Services Ltd. The procedures established will be practised by all at every level within the organisation’s structure.

The Quality Manager, appointed by the company Principle officer, is responsible for the control of all matters pertaining to the implementation of these procedures.

The International Organisation for Standardisation has specified the following definitions for use in the Quality Management Systems.

A Product is defined as the result of a process and may include any service or advice provided to a customer, as well as physical goods.

 A Customer is an organisation or a person that receives a product and may include , customers, purchasers, partners, stakeholders or any other party having a quality related relationship with you or your organisation.

A Supplier is an Organisation or person that provides a product. A supplier can be internal or external to the organisation. In a contractual situation a supplier may be referred to as a contractor.

A Process is a set of interrelated or interacting activities, which transforms inputs into outputs.

A BS EN ISO 9001-2000

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